Featuring Bill Zielinski, CIO, City of Dallas, Texas
Connect w/ Bill: LinkedIn
Sponsor: Nagarro Public Sector
And a huge thank you to Nagarro Public Sector. This live podcast would not be possible without the support of Nagarro. Nagarro Public Sector excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. To learn more about Nagarro, check out nagarro.com
Sponsor: The TechTables Live Podcast Tour
Join us for these small, intimate live podcast conversations across the U.S.
Stay in contact with the latest events on https://www.techtables.com/en.
- [2:42] "What you really need to do is focus on two areas: one, individual development, and then figuring out, as you develop them as individuals, how you bring the best out of each of those players and incorporate them into a team. And I think that's exactly the case when you're talking about managing an organization."
- [4:28] "There are things that each of us bring to the table in our profession, in our job, that can affect us or impact us on an individual level; our individual performance and how we navigate the world can be impacted and affected by those things that are happening in our environment. But those things can then also affect the team. Conversely, those things that are occurring with the team and the orbit of the broader team can affect the individual."
- [5:08] "I think we can focus very much on kind of the technical skills that are needed within an organization, but we ignore those human dynamics that are needed to ensure that you have the cohesion on the team and that, and that you understand how to work with each other towards best effect."
- [7:44] I like to put my team through a discussion where we really stop step back and we ask ourselves the questions, "Who are we? What do we do? Why is it important? and What do we need to do to be successful?" Because there are times that as we keep layering on or organically grow the sets of functions or the things that we do, we start doing things because it's on our list of things to do. And if we really sit back and peel that back and ask for each of those things that we're doing are they simply tasks that we're performing, or can we connect those to the purpose that we serve? And that becomes very powerful- helping to connect people back to the purpose that they serve. So that becomes their north star in the actions that they take and the decisions that they make"
- [10:59] "If you think about those classic service delivery models, they're often about a resident or somebody from the business community coming to a physical brick and mortar location and informing the city that they have a need for a city service. It's a very reactive form of government: "Hey, we can do all these things in government. You just need to tell us that you need us to do that." Where we are today with these technologies is we are transforming this to a much more proactive manner in which we are delivering services."
- [11:33] If you think about those classic service delivery models, They're often about a resident or somebody from the business community coming to a physical brick and mortar location and informing the city that they have a need for a city service. It's a very reactive form of government. Hey, we can do all these things in government. You just need to tell us that you need us to do that. Where we are today with these technologies is we are transforming this to a much more proactive manner in which we are delivering services.
- [14:31] So given a choice of going to some place where everything is just running smoothly and beautifully. And Hey Bill, what we really need you to do is just make sure. Make sure everything stays on track and keeps where it needs to go. Wow. I would run FROM that right? To me, the idea that you're going someplace and just being the storekeeper...it doesn't give me that opportunity to help an organization grow and learn. It doesn't give me the opportunity to say how is it that I can improve the state of operation in this organization?
- [15:10] I want to work myself out of a job. When I come into an organization, I want to make a contribution. I want to help that organization improve, but I want to be able to say in three or four or five years that, "Hey, I've decided I'm gonna move on,"and what I want to have happen is for people to say, "Bill, we're gonna miss you. But we're ready to move forward because you've placed us in a position to where we can build upon what you've done."
- [25:30] Our being able to put that infrastructure in place really allows for us to deliver much, much better, more proactive services at a much better price point. But it also means that all of our citizens in Dallas will benefit from it as well. It creates opportunities. It creates business opportunities for those who are looking to start or expand a business, it creates opportunities for individuals who are looking to be upwardly mobile or to have opportunities for employment.
Want to dive deeper? Check out my episode on TechTables - https://www.techtables.com/en
And if you're a CIO or technology leader interested in coming on TechTables, shoot me an email at firstname.lastname@example.org
Thank you for supporting Levity Media LLC ❤️, a small business growing private and public sector technology communities through fun and engaging conversations with top technology leaders. Learn more about Joe Toste (me) at https://www.joetoste.com/about/
See what episodes I'm creating at https://www.techtables.com/en